Company: Deloitte
Location: Hyderabad, Telangana
Job Function: Support
Employment Type: Full-time
Industry: Management Consulting
Salary:
Experience Required (in Years): 1
No. of Vacancies: 1
Last Date: Sep 11, 2023
- Understand the scope and respond to practitioner requests for information, but meeting stipulated service-level agreement
- Search internal intellectual property databases to address requests
- Provide knowledge and content support to practitioners
- Write a summary of the information that has been collected
- Meet the quality benchmarks
- Maintain a working knowledge of the industry, services areas, functions, methods, and tools
- Manage service requests from origination to completion
- Collaborate with different teams within the KS organization
- Identify gaps in processes, and opportunities for improvements
- Ideate and create projects that can help automate the processes within the team
- Follow standard escalation process to resolve issues
- Participate in knowledge sharing and transfer sessions as and when required
- Update common FAQs as and when required
- Perform content gap analysis and provide insights to respective KS team on the trends
- Broadcast RFIs when information available in internal repositories is limited